Repair & servicing · Open 24/7
Washing machine repair in Nairobi and Kiambu
Front-loaders, top-loaders and twin-tubs, repaired at your home. Water and drain faults, spin and motor problems, door locks, leaks and error codes.
- Open 24/7
- Home & on-site visits
- Price agreed before work
Faults we fix
Common washing machine problems
What you notice, what usually causes it, and what we do about it.
| What you notice | Likely cause | What we do |
|---|---|---|
| Will not fill with water | A tap that is not fully open, a blocked inlet filter, or a failed inlet valve. | We clean the inlet filters and test the valve and pressure switch. |
| Will not drain, or stops full of water | A blocked pump filter or hose, or a burnt-out drain pump. | We drain it safely, clear the blockage and replace the pump if needed. |
| Will not spin, or spins weakly | A worn drive belt or carbon brushes, an unbalanced load, or a motor fault. | Belt, brush and motor tests, with the worn part replaced. |
| Very loud when spinning | Worn drum bearings or broken shock absorbers. | Bearings and dampers replaced so the drum runs quietly again. |
| Door will not open or lock | A faulty door lock (interlock) or a broken handle. | New interlock or handle fitted and tested. |
| Leaking water | A torn door seal, a loose hose, or a cracked detergent drawer housing. | We find the leak point and replace the seal, hose or housing. |
| Water stays cold | A failed heating element or temperature sensor. | Element and sensor tests and replacement. |
| Twin-tub spinner not turning | A snapped belt, a faulty timer, or a worn spin motor. | Belt, timer and motor checks on Mika, Armco, Ramtons and other twin-tubs. |
Servicing
Washing machine maintenance
Most washing machine breakdowns start small: a clogged filter, a perished hose or a worn belt. A service catches them early.
- Clean the drain pump filter
- Clean the inlet hose filters
- Check hoses for bulges and cracks
- Clean the door seal and detergent drawer
- Check the belt, brushes and drum bearings
- Level the machine and check it is stable
How often: Every 6 months, or every 3 months if you wash daily or use borehole water.
Before you call: quick checks
Make sure the tap is fully open and the hose is not kinked.
Check the door is properly shut. Most machines will not start otherwise.
If it stopped full of water, switch it off at the wall before opening the pump filter.
Write down any code on the display. It tells us which part to bring.
Our work
Washing machine jobs from our visits
6 clips from real visitsFilmed on the job. No sound.
9 photos from the same jobsTap a photo to see it larger.
Brands
Washing machine brands we repair
Independent repairs for these washing machines brands, and most others.
How it works
A clear price before any work starts.
1Tell us what is wrong
Book below, send a WhatsApp or call, at any hour. A model number or error code helps us bring the right part.
2We confirm the visit fee
Diagnosis plus transport, depending on where you are. You know the figure before anyone sets off.
- 3
We find the fault and quote
The technician tests the appliance at your home and tells you exactly what the repair costs.
- 4
You decide
Approve and we repair on the spot where we can. Decline and you only pay the diagnosis and transport.
Booking
Book your washing machine repair
Fill this in and WhatsApp opens with everything written out, ready to send. We reply with the visit fee for your area and the earliest time we can come.
- Any hour. We take bookings 24/7, weekends and holidays included.
- Fee first. Diagnosis fee plus transport, depending on your location. We confirm both before we set off.
- Your decision. Nothing is repaired until you approve the price.
Prefer to talk? Call us on 0703 543 656.
Questions
Washing machine repair questions
What do the error codes mean?
Codes differ by brand. On Samsung, 4C or 4E usually means a water supply problem and 5C or 5E a drain problem. On LG, IE is water inlet and OE is drain. Send the code with your booking and we will tell you what it points to.
Do you repair twin-tub machines?
Yes. Twin-tubs from Mika, Armco, Ramtons and others are common in Kenya, and their belts, timers and motors are straightforward to repair.
My machine is still full of water. What should I do?
Switch it off at the wall and leave the door closed. We drain it safely before we start.
How long does a repair take?
Most repairs take one to two hours on site. Bearings and motors take longer, and some parts have to be ordered.
